Thursday, March 1, 2018

Credit Card Fraud Law EU



    Credit Card Fraud Lawyers and Law Firms in Barcelona, Spain

    Credit Card Fraud

    Credit card fraud law establishes criminal penalties for the deceptive or unauthorized use of another person’s credit card account in an attempt to steal money, goods, or services. Statutes prohibiting these types of crimes have been enacted at all levels of government. They are enforced by a number of agencies, from local police departments to the U.S. Secret Service.




    From: Jxxxx

    Sent: Thursday, March 01, 2018 8:59 PM

    To: Melinda May (melinda.may@tollfreeforwarding.com)

    Subject: CARD FRAUD IS A CRIMINAL ACTIVITY IN THE EU - RE: Your Phone Numbers Have been Cancelled 

    CARD FRAUD IS CRIMINAL ACTIVITY IN THE EU

    Why is my account being closed Ms. May?

    We were charged $19.77 for an 800 number beginning June 2009. Your website shows the charge should have been changed to $14 for an 888 number as of February 2010.

    Please see details:
    https://tollfreeforwarding-com.blogspot.com.es/2018/02/tollfreeforwarding-overcharges.html


    Please have your legal department answer our request for a refund for overcharging our cards for seven years.

    “Despite the many credits we have provided and the fact that you haven’t paid for service in over a year, obviously you are still not happy with our service.  Therefore, we ask that you port your number to another provider.”  

    I believe you / your companies have not resolved this problem.

    Credit / Debit Card Fraud is considered a criminal charge in Europe. So decide how you want to resolve this – today.
    We will have to file a police report here. The laws are different here in Spain than the US.

    I await your prompt response.


    Electronically Tracked and Digitally Signed,
    xxxxx

    THIS EMAIL IS TRACKED AND DIGITALLY SIGNED
    This digital signature is intended for the following purposes:
    •            Protect contents of this notification against forgery          
    •            Record date and time of creation and transmission         
    •            Identify the purpose of the certificate, which is to record details of the opening of the referenced tracked email  
    •            Serve as a permanent published record of the above









    Sent: Thursday, March 01, 2018 7:51 PM

    To: xxxx

    Subject: RE: Your Phone Numbers Have been Cancelled

    Hello,

    We advised you that we would be closing your account. We have done so.  We will no longer be responding.




    From: Jxxxxx

    Sent: Thursday, March 01, 2018 10:33 AM


    Subject: RE: Your Phone Numbers Have been Cancelled

    Ms. May,

    Will you just stop acting like an xxx?
    The small amount of internet research I have done – shows that I am not the only customer who has had strange problems with your company.

    As far as my recorded conversations show – I have not harassed anyone in my life – much less your staff. To the contrary – I find your emails to be quite strange – unprofessional and abusive.

    Credit / Debit Card Fraud is considered a criminal charge in Europe. So decide how you want to resolve this – today.

    I do kindly suggest you stop responding with emotional rebuttals – stand up to your responsibilities as a Company to a Customer of eight + years - and have an attorney confirm the legal aspects here in Europe as well as in the USA (where you have also charged my Cards).


    When I have time, I would love to “speak with you verbally”. I just do not have time - since requested repeatedly since last:

    From: Melinda May [mailto:melinda.may@tollfreeforwarding.com]
    Sent: Thursday, February 01, 2018 10:26 PM
    To: xxxx
    Cc: Catherine O'Grady; Suri Mendoza; Naomi Corsi
    Subject: RE: Subject ATTN. NAOMI CORSI --- FW: Phone Numbers Suspended - Contact Your Account Representative

    xxx,

    If you wish to resolve this issue you will need to speak to me verbally, You have been harassing our staff for years. We will not allow you to continue to verbally abuse our staff. You may now only speak with me verbally. Feel free to call me anytime.  A full refund will be issued once we speak.

    Thank you,




    Why has our Number been cancelled?

    I have clearly asked for a full refund of overcharges as attached and summarized below.
    Once the debt is resolved – we will look for another service as time permits – which is not now.


    $1,796.08
    charged fixed fee
    $1,320.16
    FIXED AT $14 X 7 YEARS
    $475.92
    OVERCHARGED FIXED FEES
    $64.38
    CHECK OVERCHARGED ON MINUTES CHARGES
    $540.30
    TOTAL OVERCHARGES - INTEREST NOT INCLUDED

    TIME WASTED @ $200/HOUR X 5 HOURS
    $168.00
    OFFERED CREDIT
    $307.92
    OWE (DIFF BETWEEN FEES)
    -$41.81
    OWE (DIFF BETWEEN RATES)

    Old Legacy Rate ($19.77 includes over 600 landline minutes)
    $372.30
    STILL OWE



    Electronically Tracked and Digitally Signed,
    xxxx


    THIS EMAIL IS TRACKED AND DIGITALLY SIGNED
    This digital signature is intended for the following purposes:
    •            Protect contents of this notification against forgery          
    •            Record date and time of creation and transmission         
    •            Identify the purpose of the certificate, which is to record details of the opening of the referenced tracked email  
    •            Serve as a permanent published record of the above




    Sent: Thursday, March 01, 2018 6:45 PM

    To: xxxx

    Subject: RE: Your Phone Numbers Have been Cancelled

    Our communication has been very clear.


    Sent: Monday, February 12, 2018 7:15 PM

    To: xxxx

    Subject: Account 191841 Final Resolution

    Hello Jan,

    I’ve tried to call you several times to work this out, my calls have not been returned.  I was hoping we could work this out to your satisfaction.

    We have refunded your recent payments totaling $18 USD.  Due to the large credits we previously provided, there have been no previous payments/charges on your account since 2016.

    Despite the many credits we have provided and the fact that you haven’t paid for service in over a year, obviously you are still not happy with our service.  Therefore, we ask that you port your number to another provider.  

    The porting process typically only takes about 3-5 business days.   We will keep your account active until the port is complete or Feb 28, whichever occurs first.

    We’re sorry we couldn’t meet your expectations, we wish you the best with your new toll free carrier.

    Kind regards,

    Melinda May


    Melinda May, Vice President of Business Development

    TollFreeForwarding.com

    USA:  +1-213-452-1505 x225 

    Toll Free:  1-888-452-1505 x225 
    Fax:  +1-213-452-1551
    5901 W Century Blvd. | 9th Floor | Los Angeles CA  90045-5421 



    North America
    1-888-452-1505 Toll Free
    +1-213-452-1505 Los Angeles
    United Kingdom
    0-800-051-8878 Toll Free
    +44-2080997261 London
    Australia
    1-800-686-996 Toll Free
    +61-280147507 Sydney
    Worldwide
    For other locations,
    click here
    Make it easy for your international customers to call you.  Get a phone number now.



    From: xxxx

    Sent: Thursday, March 01, 2018 9:41 AM


    Subject: FW: Your Phone Numbers Have been Cancelled

    Why has our Number been cancelled?



    I have clearly asked for a full refund of overcharges as attached and summarized below.
    Once the debt is resolved – we will look for another service as time permits – which is not now.


    $1,796.08
    charged fixed fee
    $1,320.16
    FIXED AT $14 X 7 YEARS
    $475.92
    OVERCHARGED FIXED FEES
    $64.38
    CHECK OVERCHARGED ON MINUTES CHARGES
    $540.30
    TOTAL OVERCHARGES - INTEREST NOT INCLUDED

    TIME WASTED @ $200/HOUR X 5 HOURS
    $168.00
    OFFERED CREDIT
    $307.92
    OWE (DIFF BETWEEN FEES)
    -$41.81
    OWE (DIFF BETWEEN RATES)

    Old Legacy Rate ($19.77 includes over 600 landline minutes)
    $372.30
    STILL OWE


    Electronically Tracked and Digitally Signed,
    xxxx


    THIS EMAIL IS TRACKED AND DIGITALLY SIGNED
    This digital signature is intended for the following purposes:
    •            Protect contents of this notification against forgery          
    •            Record date and time of creation and transmission         
    •            Identify the purpose of the certificate, which is to record details of the opening of the referenced tracked email  
    •            Serve as a permanent published record of the above




    Sent: Thursday, March 01, 2018 6:17 PM

    To:xxxx

    Subject: Your Phone Numbers Have been Cancelled

    Cancellation Confirmation Number: 997858


    Unfortunately, your TollFreeForwarding.com account has been cancelled. The following phone numbers assigned to your account have been recycled into our pool of available phone numbers and may be purchased by other customers.



    USA/Canada Toll Free (888, 877, 866, 855, 844) 1-888-606-9222 Status: CANCELLED



    If you would like to reactivate your account, please contact your account representative at +1-213-452-1505 (USA/Canada Toll Free 1-888-452-1505) or reply to this email. Your representative's contact information can be found below along with your account information.



    Account Number: 191841

    UserName: xxxx



    Account Representative:

    Jodi Parker

    Customer Service / Inside Sales


    Please retain this notice for your records.



    Thank you for choosing TollFreeForwarding.com.



    TollFreeForwarding.com

    Local phone: +1-213-452-1505

    USA/Canada Toll Free phone/fax: 1-888-452-1505
    5901 W. Century Blvd.
    9th Floor
    Los Angeles, CA  90045-5421


    ***191841***

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